Industry: IT & Telecoms
Valid Until: 26th February 2021
Company Name: Bayview Technologies, Inc.
Required Experience: 1 year
Education Level: Diploma
Job Level: Entry level
Working hours: Shift pattern
Location: Alajo, Accra, Ghana
Training: Full extensive training once you start with continuous training and development throughout your career with us.
Growth: Opportunities to grow your career as the company is gradually extending.
Main responsibilities will include
- Providing 1st class customer service Live Chat and e-mails.
- Dealing with customer enquires in a timely and professional manner.
- The first point of contact, primarily email and Live Chat
- Handle any customer service queries to satisfaction.
- Taking ownership of customer inquiries and resolving new cases at first contact.
- Identify and maximize sales opportunities through cross-selling and up-selling approaches.
- Maintain knowledge of products, procedures, and policies so an accurate and high level of service can be provided to customers.
- Escalate and record customer complaints.
- Record and check the accuracy and comprehension of data uploaded on to the CRM database system
Preferred Skills
- Previous customer service experience in a Contact Centre would be desirable
- Enjoy working in a busy environment
- A friendly and positive attitude
- The ability to work well within a team
- Good communication skills.
- Must be highly motivated and a self-starter.
- A natural desire to help others and assist where possible
- Great statistical and analytical skills, with the ability to focus on detail
- Excellent organizational and time management skills to meet business SLAs
- Required education: Diploma/Associate's degree
- Required relevant work experience: 6 months