Customer Service Representative

Kisomo Interactive Ghana Ltd

 Accra & Tema Region
Last Seen: 26th January 2021

IndustryEntertainment, Events & Sport

Valid Until21st February 2021

Company NameKisomo Interactive Ghana Ltd

Job TypeFull Time

Required Experience2 years

Education LevelDegree

Job LevelMid level

  • Fast addressableof customer’s complaints promptly
  • Ensure customersatisfaction by providing professional interactive communication across allchannels such as calls, chat, and email.
  • Management of CRM SYSTEM via record keeping ofcustomer interactions. 
  • Should be able tohelp customers navigate through the product in case of issues and offers troubleshootproblems whenever necessary
  • Escalation of issues inevent on non-resolution of issues and follow up for feedback on thoseissues. 
  • Follow up for feedback on escalated issues.