Industry: Entertainment, Events & Sport
Valid Until: 21st February 2021
Company Name: Kisomo Interactive Ghana Ltd
Job Type: Full Time
Required Experience: 2 years
Education Level: Degree
Job Level: Mid level
- Fast addressableof customer’s complaints promptly
- Ensure customersatisfaction by providing professional interactive communication across allchannels such as calls, chat, and email.
- Management of CRM SYSTEM via record keeping ofcustomer interactions.
- Should be able tohelp customers navigate through the product in case of issues and offers troubleshootproblems whenever necessary
- Escalation of issues inevent on non-resolution of issues and follow up for feedback on thoseissues.
- Follow up for feedback on escalated issues.